Full payment is required before delivery to be scheduled. However any arrival date longer than one month, 30% from whole amount can be accepted as down payment, meanwhile full payment is required to be paid minimum 2 weeks prior to delivery.
Special orders and custom products require a 50% non-refundable deposit.
Special events and Sales, full payment is required at time of purchase.
We accept all forms of payment, including cash, cheque or credit card. If you’d like to finance your purchase on our FFC card (Fouka Financial Card), please pay your administration fees, delivery fees and taxes at front. Financing terms will depend on the type of plan you’ve chosen and you’ll find complete details on your consumer finance company Terms & Conditions.
You are free to cancel or exchange your order of ALL Regular Sale Products of company (Design, Color and Fabric) , prior to delivery or pick-up within 5 days of purchase. After 5 days, up to delivery, you can exchange your product without penalty or return with a 10% of re-stocking fee. Once you have taken possession and you are not satisfied with your furniture, you can within 48 hours of possession re-select with a 10% or return with a 20% of re-stocking fee.
All furniture must be received in our distribution center within 7 days of possession and the product must be in whole well shape (original and unused condition of item and packaging) and upon to our team inspection.
In case of damage, re-selecting or refunding may not be accepted and Product Protection Plan fee will not be refundable. Any Product Protection Plan fee will be refunded if the un-opened package is returned to our warehouse.
Refunds process will be with the same method of payment (excluding cheque or cash where reimbursement will be via company’s cheque within 7-10 business days).
All beddings like as mattresses and pillows, due to their hygienic nature, cannot be returned or exchanged once the product is in home and the pack is open. Any unopened pack can be accepted due to its policy.
Clearances, Special sales and events, Special orders and Custom products, are non-refundable and non-cancellable.
We offer white gloves delivery based on company’s schedule and dates.
Our delivery service provides you with more than just delivering your product to your home. We will open, assemble and inspect your product. Our professional delivery teams are careful to protect your product and your home during delivery.
Unfortunately we are unable to remove existing furniture.
You also have an option to purchase our Express delivery.
Before you place your order, be sure to measure every entryway into your home as it is your responsibility to make sure that the items will pass and fit. Of Course you can share with us your measurements to make sure it does. If the item doesn’t pass or fit, the items will be bound by the specific item’s return policy.
To prepare your home for a safe and quick delivery, be sure that you have enough vacant space ready prior to deliver your purchased items, please remove existing furniture and secure any item susceptible to damage.
If you live in a building that requires the use of an elevator, be sure to book its use in advance.
During the winter, please make sure that any driveways and walkways are clear of snow and ice as the safety of your products and our delivery team are of the highest importance.
In case of failure, or if you are not at home when our delivery team arrives, your products will be returned to our warehouse and you may be charged for another delivery.
If you need to change your delivery date and wants to minimize waiting time, please contact us to re-schedule at least 48 hours prior than original delivery date. If you need to reschedule with less than 48 hours notice, you may go again to waiting list, or you may purchase an express delivery. Of course, you can always choose to pick up your product from our distribution center.
The day before delivery, we will call you with a 3-hour time frame during which you can expect our team, so you can better plan your day.
The recipient present at time of delivery must be at legal age.
When you are receiving the product, it is important that you (or the person you’ve deemed responsible as your designate) take the time and inspect the product carefully to make sure that there are no damages or manufacture’s defects.
Upon pick up or delivery, you will be asked to sign as acceptance of your merchandise and affirm that it’s free of damage and manufacture’s defect. In case of defect, you must note it on the Bill of lading and call us right away while our delivery team is in your home. We’ll be glad to resolve any issues as soon as possible. However, you do have up to 24 hours after delivery to let us know of any concerns. Simply call us at 905-715 7136. We will always do our best to accommodate.
Please note that after we’ve been made aware of the issue, We may have one of our trained technicians resolve the issue to your satisfaction, arrange a replacement of the product or offer an alternative product if stock of the original item is not readily available.
You may pick up your product from our local distribution center (may be different from store location).
When picking up product from our store or warehouse location, our team will be happy to help you load the product into your vehicle. You will be responsible for securing it for safe delivery to your home. When choosing pick up, please remember that you will be responsible for assembly of all products. In the event that you find any defect or damage, you’ll need to report the problem within 24 hours and return the item with the packaging to the original pick-up location for resolution. Please remember that any damage that happens through your pick-up delivery or during assembly, will not be on company’s liability.
Failure to provide in-time notification of damage or defects may impede your ability to submit a claim for resolution.
When you order several items, some may be available sooner than others. You can certainly ask us to pick up or arrange delivery of split orders but additional delivery fees may be apply while new delivery fees will be calculate by each part products.
Despite our best efforts, manufacturing and/or shipping shortcoming may occur. Should this be the case, you will be notified of the new estimated time of arrival and it will not be on company’s liability.
Many items are handy crafted or by its natural soul, therefore one can be expect variations between a floor model, photos and the one you receive.
We will order the product for you to arrive in time for delivery scheduled date. In the event that you need to move your delivery or pick-up dates, simply contact us and although not guaranteed, we will do our best to accommodate your request. Product will be held for a period of 7 days past your original date. After 7 days your product due to its nature, may be released and re-ordered, or we will be more than happy to deliver items to storage facilities, We do not offer this service ourselves.
We stand behind the products we sell and provide in-home and in-shop warranty service for our customers. If you faced to any difficulties during the Manufacture’s Warranty or Product Protection Extended Service Plan Warranty periods, please call us right away at 905-715 7136. Our service team will inspect and repair the product based on its policy.
When you purchase our 5 year Product Protection Plan Warranty, and do not use it, the value of the warranty can be used for a future purchase of regular priced product valued at more than $1,000. Your 5 year extended Plan will start from date of delivery and please remember that the credit amount must be used within 6 months after expiration date of your Product Protection Plan.
All clearance product is sold “As is” and without manufacture’s warranty. No returns, re-selections or exchanges of clearance product are possible once the item is purchased. So it is important that you check the product before you finalize the sale.
You are eligible to exchange or return your accessory purchases within 72 hours for a full refund (excludes top of the bed and pillows), however after 72 hours no exchange, neither refund will be accepted. Product must be returned in its original packaging with your original sales receipt and price tags. Refunds will be made by your original method of payment with exception of cash and cheque where reimbursement will be via company cheque within 7-10 business days. If you prefer, a credit can be placed on your account for future purchases.
Thank you for choosing Fouka Furniture.