FOUKA HOME FURNITURE
Terms & Conditions

PAYMENT TERMS

Full payment is required 2 weeks prior to scheduling a delivery date. For readily available inventory, full payment is due at time of purchase.

For custom orders, special orders or purchases of items in transit, a 50% non refundable deposit is required at the time of placing the order.

For floor models or clearance items, full payment is required at time of purchase even if the delivery of the items is scheduled for a date later than 2 weeks.

We accept all major credit cards, debit or cash.

For cheque payments, please allow 5 to 10 business days for processing of the payment. Delivery can only be scheduled after the payment is cleared by the financial institution.

E-transfers can be accepted when arranged with our team. Please contact a Fouka Furniture Team Member for more details.

Purchases made through Fouka Financial Card are bound to all Terms and Conditions agreed between the customer and the Consumer Financing Company (eg. Fairstone Financial). In order to finance your purchase, Fouka Furniture requires an upfront payment of 25% of the cost of your furniture, plus all applicable taxes, delivery fees and administration fees.



CANCELLATIONS AND RETURNS

Regular Stock Non Sale Items

You may cancel, exchange or refund your purchase, with no penalty, on regular stock items prior to delivery / pick up, within 5 days of the original purchase date. After 5 days, but prior to delivery, you may reselect your items without penalty or return with a deduction of 10% re-stocking fee. If you change your mind on the regular stock items you have received, you may re-select , within 48 hours, with a deduction of 10% re-stocking fee or obtain a full refund with a deduction of 20% re-stoking fee. All delivery fees, administration fees or pick up fees are non refundable.

Clearance, Special Sales, Special Offers and Special Orders are non-refundable and non-cancellable. Clearance items are strictly sold “as is” and as such, no warranties or post sales services apply.

All returned furniture must be received in our distribution center within 1 day of possession in the original, unused condition and packaging. All refunds can only be processed after inspection from our Team. Any damaged, soiled or unsalable merchandize cannot be returned/ refunded.

Any refunds MUST be processed in the original form of payment. Cheque or cash payments will be reimbursed by company cheque within 7-10 business days of the date the items are returned to our Distribution Center.

Custom/ Special Order/ Special Offer

Custom/Special Order/ Special Offer items cannot be cancelled, reselected or refunded. We are manufacturing/ordering the item/s for you based on your specifications. For that reason, we cannot accommodate any changes or returns on custom/ special order items.



DELIVERY TERMS

We offer white glove delivery service. Our delivery team will open, assemble and inspect your furniture in your room of choice in your home The Delivery team will also remove all the packaging that is associated with your delivered items from your home. We do not offer repositioning or removal of any existing furniture. We take great care in protecting your product and your home. We do request that all fragile, valuable or breakable items be kept safely away from the areas involved in the delivery process.

It is the customer’s responsibility to ensure that a person above 18 be present at the time of delivery to sign off any documents confirming the delivery of your order to your home.

Please ensure the safety of our delivery team. Please keep all walkways/ driveways free of any hazards, such as snow or ice in the Winter.

It is the customer’s responsibility that the items ordered will fit through doorways, hallways, stairways or in the room of choice. In the event that the items ordered do not fit, the customer must take responsibility for any costs incurred in the process, including additional delivery/ restocking fees. Please make sure that you measure all your items and the spaces that they’re going into to guarantee a smooth delivery process.

If you live in a high rise building and need to reserve an elevator for your delivery, please notify us of your time window at least 3 days ahead of your delivery date. Our delivery department will try its best to accommodate your elevator time window, however we might have to re-schedule your delivery if the time window conflicts with our delivery route.

If the delivery process cannot be finalized due to failure to follow instructions on the part of the customer, then all costs associated with re-delivery will be the responsibility of the customer.

Delivery service availability is established on a first come first served basis. Booking of a delivery date is only possible after the full payment of the order. We will contact you in advance if we need to change your delivery date. We will arrange a delivery window the day prior to your delivery date. Please keep in mind that the delivery window is for reference only. Delays due to traffic or any circumstances that are beyond our control may occur, so please leave a couple of hours of tolerance beyond your scheduled delivery window.

 

 

PICK UP TERMS

You may pick up your order from our distribution center after your order is paid in full. Kindly let us know if you would like to have your items assembled. If you do not choose to have your items assembled, then it is your responsibility to assemble the items in your home. All pick up dates/times have to be scheduled in advance with our team. If you need to change your pick up date/time, please notify us so that we can re-schedule another date/ time for you.

Orders will be released to the original purchaser only. If anybody other than the original purchaser is assigned to pick up the order, then the purchaser will need to inform us of such arrangement by emailing us at [email protected], stating the order number and the name of the person who is picking up the order. The person who is picking up the order will have to present picture ID at time of pick up.

We inspect all product prior to releasing it to you. We ensure that the product is free from defects or damage at time of pick up.

Our team will release the product to you. It is your responsibility to load the product into your vehicle and to secure it properly to ensure that it will not get damaged in transit. You might need to bring someone to assist you with the pick up of your order for larger/ awkward to handle items. If the items become damaged in transit, or during assembly by the customer, then it is the customer’s responsibility. Fouka Furniture offers no warranties or remedies on items damaged in transit after pick up or during assembly by the customer.



REPORTING DAMAGES/ MANUFACTURER’S DEFECTS AFTER DELIVERY OR PICK UP

Fouka Furniture makes every effort to prevent any manufacturer’s defects/ accidental damages in your furniture. Our Distribution Center Team inspects your product prior to delivery to ensure that all items are shipped in good condition to your home. When your order arrives, please inspect it carefully. You have up to 48 hours after delivery/ pick up to notify us of any damages/ manufacturer’s defects or any concerns. Our Service Department will assist you in resolving any issues with your order. Please email our Service Department at [email protected] In your email, please include your order number, a brief description of the defective item and pictures/ videos that illustrate the issue with your delivered/ picked up goods. Our Service Department will then issue a Service Request that will be resolved in a priority sequence.

EXPECTED VARIATIONS FROM FLOOR SAMPLES

Most of our furniture is either hand crafted or hand finished. Your furniture is unique and as such, may vary from the sample shown on the sales floor. Leather, wood, stone and metal are all natural materials and may vary.

Wood will continue to expand and contract over time which may cause small or hairline cracks. Joints may need to be tightened over time variations in fabric dye lots are common due to the nature of the manufacturing process of fabrics.

Warranty Definition:

Fouka Furniture has been creating high quality furnishings for the home for over 85 years. All our furniture is intended for indoor residential use only.

Fouka offers the original retail purchaser or the gift recipient, a WARRANTY LIMITED TO MANUFACTURER’S DEFECTS IN MATERIALS OR CRAFTSMANSHIP, under normal, indoor, residential use. Normal wear and tear, accidental damage, neglect, misuse or abuse are not covered under warranty. Our furniture is intended for indoor residential use only. Inappropriate storage or use of our product are not covered under warranty.

All warranty claims require the presentation of the original sales receipt and are subject to approval by our Service Department. Minor cosmetic imperfections or slight misalignment of upholstered goods (such as sectionals) are not basis for exchange/refund or price adjustment.

Warranty applies to product that is assembled by Fouka’s certified team members.

The warranty period starts after delivery/ pick up and its valid if items remain in the original delivery address. Warranty does not cover pick up or delivery of any items requiring service/warranty coverage. Warranty covers ONLY parts and labour of items that require warranty service.

ALL WARRANTY COVERAGE SUBJECT TO CHANGE WITHOUT NOTICE AT FOUKA FURNITURE’S SOLE DISCRETION

WOOD FURNITURE

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- Regular dusting with a clean soft cloth, no chemicals
- Wipe all wet spots/stains immediately
- Protect the surface from acids, such as coke, wine, lemon juice, etc
- Protect wood furniture from moderate to extreme temperature/ humidity variations or sunlight
- Always use protective placemats or coasters to prevent scratches or ring marks on the surface of wood furniture
NOT COVERED:
- Damage caused by hot items in contact with the wood/ veneer surface
- Expansion
- Contraction
- Effects of extreme high/low temperature or humidity
- Effects of direct exposure to sunlight, such as fading or discoloration
- Variations of wood grain/ colour
- Knots
- Mineral streaks/ Heat marks/ water marks
- Pitch pockets- Variations of wood colour/ finish that occur naturally over time
- Misuse or abuse/ Normal wear and tear

LIVE EDGE PRODUCT

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

Please refer to Wood Furniture care. Live Edge product is naturally rustic. It is hand made/finished with care.
NOT COVERED:
- Imperfections, knots, minor splits of the wood or variations in the absorption of the finish are expected and should be celebrated as a distinctive characteristic of this kind of wood product.
- Misuse/ abuse/ normal wear and tear

EPOXY FURNITURE

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- Dusting with a soft dry cloth
- Protect your furniture from direct sunlight and temperature/ humidity variations
NOT COVERED:
- Fine scratches of the finish
- Yellowing/ discoloration
- Damage caused by extreme heat/temperature changes/ sunlight /misuse or abuse/ normal wear and tear

METAL FURNITURE

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- Dusting with a soft dry cloth
NOT COVERED:
- Scratches
- Rust
- Tarnishing
- Changes in patina, which are due to the nature of the product
- Broken welds due to neglect
- Misuse or abuse/ normal wear and tear

MECHANICAL COMPONENTS Drawer/ Door slides Table slides Lighting Components Power Beds\ Recliners

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- Open/ close drawers/mechanisms gently and with care
- Do not apply excessive pressure/weight to drawers/doors/table extensions
NOT COVERED:
- Misuse
- Abuse
- Damage caused by overload of drawers or pressing of the table ends when extended.
- Normal wear and tear

MARBLE / STONE

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- wipe surface with a clean damp cloth. Avoid any chemicals as these can react with natural marble/ stone.
NOT COVERED:
- Variations in colour and unique veining that are expected characteristics of natural stone.
- Stains or changes in colour/ texture
- Damage caused by acids, such as citrus juice/vinegar/bleach or any other substance that will affect the integrity of the natural stone, including abrasive detergents.

GLASS/ MIRROR COMPONENTS

COVERAGE TIME PERIOD: 1 Year

RECOMMENDED CARE:

- Regularly clean with a glass cleaning product
NOT COVERED:
- Natural glass manufacturing characteristics
- Surface waviness
- Small air bubbles
- Lightly pitted areas

STITCHING, BUTTONS, ZIPPER CLOSURES

COVERAGE TIME PERIOD: 90 Days from Delivery Date Due to Manufacturer’s Defects

RECOMMENDED CARE:

- Report any defects related to manufacturer’s defects within 90 days of delivery
NOT COVERED:
- Intentional or accidental damage
- Intentional pulling of buttons
- Pet damage
- Misuse or abuse/ normal wear and tear

UPHOLSTERY: FABRIC

COVERAGE TIME PERIOD: Not Covered 

RECOMMENDED CARE:

Our furniture is crafted using the highest quality fabrics. We guarantee that our fabrics will be free from any defects at time of receiving your product. We recommend that the furniture be kept away from direct sunlight, since it is intended for indoor use.
NOT COVERED:
- Dye transfer
- Stains
- Pilling
- Wrinkling
- Fading
- Pet damage
- Damage caused by the use of cleaning/ protecting products
- Normal wear and tear

UPHOLSTERY: FOAM

COVERAGE TIME PERIOD: 1 Year

COVERED:
- Loss of resiliency or foam decompression greater than 1.5” from time of receiving the product

UPHOLSTERY: FRAMES

COVERAGE TIME PERIOD: 3 Years

NOT COVERED:
- Abuse
- Misuse
- Normal wear and tear
- Accidental damage

UPHOLSTED BACKS – BACK PILLOWS - PADDING

COVERAGE TIME PERIOD: Not Covered 

RECOMMENDED CARE:
- Fluff and rotate all loose back pillows/ cushions at least twice per month.
NOT COVERED:
- Normal compression or loss of volume of filling materials
- Normal wear and tear

MOTORS

COVERAGE TIME PERIOD: 2 Years 
All parts and labour covered from date of receiving the furniture
RECOMMENDED CARE:
- Plug your sofa/sectional motor to a surge protector power outlet to prevent damage to the motor
- Operate the mechanism only when maximum weight is up to 300lbs
NOT COVERED:
- Damage caused by operation with excessive weight
- Jumping or application of constant pressure or force in one area
- Changes to the motor or any electrical components that lead to damage
- Misuse or abuse

WARRANTY EXCLUSIONS

1. We strive to deliver items as close as possible to our store samples in materials and craftsmanship.

2. Most of our furniture is either hand crafted or hand finished. Your furniture is unique and as such, may vary slightly from the sample shown on the sales floor. Slight variations from the store sample do not constitute manufacturer’s defects.

3. Leather, wood, stone and metal are all natural materials and may vary from store samples due to their unique nature.

4. Wood will continue to expand and contract over time due humidity/ temperature fluctuations, which may cause small or hairline cracks. These are considered normal characteristics of wood in general and do not constitute in any way defects in materials or craftsmanship. It is the customer’s responsibility to guarantee that the natural wood items they purchase are kept at adequate humidity/ temperature levels.

5. Joints/ hinges/ mechanisms may need to be tightened/ adjusted over time. The customer must proceed with all necessary adequate maintenance of their furniture to guarantee proper use and function over time.

6. It is the customer’s responsibility to proceed with adequate maintenance/ use of all purchased furniture/ accessories.

7. Our warranty does not cover normal wear and tear, misuse or abuse of any items sold by Fouka Furniture. All warranty/ service requests are subject to strict assessment procedures to determine if the service request qualifies for warranty coverage.

8. Variations in fabric dye lots are common due to the nature of the manufacturing process of fabrics. Items ordered at different points in time will very likely show some variation in fabric dye lot.

9. Due to the nature of some fabrics, pilling may occur from normal use. Shaving off the excess fabric fibers will reduce pilling over time. Pilling of fabrics are not considered manufacturer’s defects and are excluded from warranty coverage.

10. Discoloration or changes in color or quality due to the use of chemicals either to protect or clean fabrics, leather, wood or veneers and metals, will not be covered under warranty.

11. Discoloration or changes in colour due to exposure to sunlight is not covered under warranty since our product is intended to be protected from sunlight.

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